Order Tracking
At Elevocharge, we make it easy for you to track your EV charging products every step of the way. Once your order is processed and dispatched, you can monitor your package’s delivery status in real time using the details below.
How to Track Your Order
- Once your order status is updated to "Shipped", we will generate a unique tracking number for your package.
- This tracking number will be automatically updated in your Elevocharge customer account page, and sent to your registered email address immediately after dispatch.
- Use the tracking number provided, and click the corresponding courier’s official link below to check the real-time shipping status and delivery progress of your package.
Please note: It may take 24-48 hours for the tracking information to update on the courier’s website after you receive the shipping notification. If you do not see any updates within this window, please check back later or contact our support team.
Global Courier Tracking Links
Below are the official tracking websites for our partnered global couriers. Select your courier and enter your tracking number to view your package status:
| Courier Name | Official Tracking Website |
|---|---|
| DHL EXPRESS | https://www.dhl.com/en/express/tracking.html |
| UPS | https://www.ups.com/track |
| FedEx Express | https://www.fedex.com/en-us/tracking.html |
| Royal Mail | https://www.royalmail.com/track-your-item |
| Australia Post | https://auspost.com.au/mypost/track |
| Canada Post | https://www.canadapost-postescanada.ca/track-reperage/en |
| Aramex (Fastway) | https://www.aramex.com.au/track |
| Correios Brazil | https://www.correios.com.br/en/rastreamento |
| EMS | https://www.ems.post/en/global-network/tracking |
Frequently Asked Questions
Why is my tracking number not updating?
It can take up to 48 business hours for the courier to scan and update your package’s tracking information after dispatch. If there is still no update after 3 business days, please contact our support team for assistance.
What do I do if my package shows as delivered but I haven’t received it?
First, check with your household members, neighbors, or the building’s front desk to see if the package was accepted on your behalf. If you still cannot locate it, contact the courier directly with your tracking number, or reach out to our support team and we will help you file an investigation.
Can I change my delivery address after my order has shipped?
Once an order has been dispatched, we are unable to modify the delivery address. We recommend contacting the courier directly with your tracking number to see if they can accommodate an address update, subject to the courier’s policies.
My tracking shows the package is stuck, what should I do?
International shipments may experience delays due to customs clearance, weather conditions, or local logistics disruptions. If your package has not moved for more than 7 business days, please contact our support team and we will follow up with the courier on your behalf.
Need Help?
If you have any questions about your order tracking, delivery status, or need further assistance, please contact our customer support team at:
Email: info@elevocharge.com
Our team will respond to your inquiry within 2 business days.
Last Updated: May 2026